Client Focus

Ubuntu Pathways leverages data to support comprehensive service delivery model

Located in Port Elizabeth, South Africa, Ubuntu Pathways combines supports from three program areas: household stability, health, and education to create individualized service plans or “pathways” for two thousand of the township’s orphaned and vulnerable children annually. By providing coordinated and encompassing care, Ubuntu Pathways seeks to change fundamentally the life of each participating child and household.

The Ubuntu Model is implemented within an award winning 25,000 sq. ft. facility that brings together multiple programs under one roof.  In a series of connected spaces, the building hosts a pharmacy, classrooms, computer labs, theater, pediatric HIV clinic and rooftop garden. Staff development is administered through the Bertha-Ubuntu Internal Leadership Development (BUILD) initiative. Led by the Bertha Foundation, the initiative provides comprehensive staff training and performance monitoring. The initiative also provides staff with the same comprehensive medical services given to clients.

Working with the Ubuntu Pathway’s monitoring and evaluation team, Cityspan developed a data system that tracks Pathway’s individual interventions and ensures that services are delivered in standardized and confidential formats.  The system supports a monthly reporting process that reflects the number and type of interventions, and a six-month cumulative milestone report that targets discrepancies between client-level goals and measurable outcomes.

To learn more about how Cityspan solutions can help you optimize the efficiency and impact of your social service programs, contact us.