Cityspan Provider™ tracks services to clients. Comprised of customizable components, the module helps direct service providers monitor, manage and report on their services. With the software users are able to manage their data with greater efficiency, streamlining tedious administrative tasks and increasing productivity.
Cityspan Provider™ is comprised of the following components.
Client Registration
The Client Registration component enables users to register youth and adult participants, and maintain detailed records of their demographic characteristics, contact information, emergency contacts, risk factors and health conditions. The component includes a custom field-creation tool that allows users to define their own data fields for intake and reporting. Users can append client assessments to registration forms, helping service providers analyze the effectiveness of individual programs.
Staff & Partner Registration
The Staff & Partner Registration component helps users manage employee and partner-agency data, tracking involvement in program activities. This component is particularly useful for tracking detailed information about staff: demographics, hours worked and hiring prerequisites, such as background checks and immunization histories. The component also enables clients to use email, bulletin boards and customized tools with staff and partners, enhancing communication and increasing community.
Service Management & Attendance Tracking
The Service Management & Attendance Tracking component leads clients through the process of creating records for their services, assigning staff and participants, and recording attendance. Users can manage and track a range of services for groups and individuals, including classes, tutoring sessions, case-management visits and special events. With this component, clients are better equipped to manage the services they offer: they can standardize service definitions, schedules and report calculations, simplify attendance taking with pre-printed daily rosters and customized online tools, and customize forms and navigation to match their exact service-tracking needs.
Collaboration & Data Sharing
The software’s flexible web architecture allows organizations to collaborate and share data online, and can be customized to support unique data-sharing arrangements. Multiple service locations can serve a common group of clients by managing data through a single database. Clients establish unique permissions so that staff, volunteers and partners can collect and input data anywhere in the system, while other users can access only the input forms they need. The system also enables funders and the public to view program statistics, activity descriptions and hours of operation, but not confidential participant data.
Outcomes Analysis The Assessments outcomes-analysis tool enables users to generate reports that help them evaluate the effectiveness of different programs and service offerings. Users can input test scores and grades directly onto a participant record, thus allowing for various analyses that relate program elements—such as program frequency or student attendance—to student performance. Other features that facilitate outcomes analysis include standardized evaluation forms, user-defined assessment forms, and unique fields—such as school ID or social security number—that can link client data to external data sets.
Statistical Reports
The reporting tool organizes data into reports for presentation to program staff, administrators and funders. The system summarizes an array of statistical service data, including the number of persons served, quantity of services provided and average daily attendance. A custom query tool allows users to create unique queries and cross-tabulations; users can apply the resulting data to existing reports or export it to a spreadsheet.