Help Desk

Our knowledgeable support staff are available by phone or online to answer any questions about using your Cityspan solution. Get live support by calling our toll-free help line Monday through Friday, during business hours. Or, post a message on our Issue Tracker at any time.

Live Support

Monday through Friday
8 am-5 pm Pacific Time (11 am-8 pm Eastern Time)
866-469-6884 (toll-free)

Please have the following information ready, so that we can help you quickly:

  • Your state
  • Your organization name
  • Your site name
  • Your username

If you call during business hours but no one answers, we are helping other clients and can’t take your call. Please leave a message. We will return your call within one business day.

Issue Tracker

Instead of calling, you can post a message on our Issue Tracker at any time. Whenever an issue is posted, the Issue Tracker automatically alerts our technical team.

Within one business day, we will reply directly to your issue on the Issue Tracker, where you and your colleagues can view all issues and responses.

To learn more about how Cityspan support services can help you get the most out of your Cityspan solution, please contact us.

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